Job description
WE ARE HIRING!
Job Details:
Position : End User Support Specialist
Company Industry : Oil & Gas
Working Hours : 24/7 shift rotation
Working Location : Menara Tan & Tan, Jln Tun Razak, Kuala Lumpur, 50450 Kuala Lumpur
Working Duration: 12 months contract with PERSOLKELLY (renewable basis)
Remuneration : Basic up to RM5,500 with statutory contribution + overtime payment + leave entitlement + insurance & medical coverage
Requirements:
Key Responsibilities:
Serious applicants can send your updated resume to [HIDDEN TEXT]
We thank you for your application ðŸ˜Å.
Job Details:
Position : End User Support Specialist
Company Industry : Oil & Gas
Working Hours : 24/7 shift rotation
Working Location : Menara Tan & Tan, Jln Tun Razak, Kuala Lumpur, 50450 Kuala Lumpur
Working Duration: 12 months contract with PERSOLKELLY (renewable basis)
Remuneration : Basic up to RM5,500 with statutory contribution + overtime payment + leave entitlement + insurance & medical coverage
Requirements:
- Bachelor's Degree in Business or Technology-related field or equivalent experience required
- Minimum 5 years of experience in a Desktop and/or Solution Center environment
- Expertise in the following: Windows 10 operating systems, desktop and laptop hardware peripherals, Microsoft Office 2016 & 365, Windows base software's.
- Excellent oral & written communication skills.
- Demonstrate excellent customer service skills.
- Ability to work in 24/7 shift environment (shift patterns will be advised by quarter or depending on the current projects)
Key Responsibilities:
- Under general supervision, responds to and diagnoses complex hardware, software and network problems in a customer focused environment.
- Prioritize and resolve issues identified by customers and other teams in a timely manner.
- Will work with IT Services functional teams and other team members to ensure issue resolution in accordance with Service Level Agreement (SLA).
- Updates customer on problem status/resolution in accordance with SLA.
- Escalate problems as required
- Monitor the IT service process and workflow to ensure SLA's are met.
- Actively participates in the identification and implementation of the training and knowledge required to enable the team to continually improve performance metrics.
- Actively participates in team goals and objectives as per performance contract.
- Actively participates in projects, as assigned.
Serious applicants can send your updated resume to [HIDDEN TEXT]
- Subject: Job application for End User Support Specialist
- Please also provide your expected salary and notice period
We thank you for your application ðŸ˜Å.
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