Job description

Meridian Cooperative is seeking a GIS Product Support Specialist I to join our family company, Futura Systems. We are a team of passionate innovators and problem-solvers, empowered to rise above challenges and swarm around solutions. Here at Meridian, we are energized by the fact that our work is important. We are driven to make work as easy as possible for our Members, Customers, Partners and Employees. Headquartered in Dunwoody, this role is Hybrid-Remote.

Role & Responsibilities:

This person will be responsible for resolving basic to complex technical product-related issues for customers via inbound calls, email, chat, etc.

• Acts as the first line of support for proprietary software and/or database applications by troubleshooting and resolving reported issues, implementing basic fixes to improve functionality, and serving as the liaison between the customer and other department teams.
• Provides technical product support to customers by identifying user problems, reviewing technical documentation and researching solutions, and guiding users through corrective steps.
• Investigates and promotes resolution of end user issues by creating cases, reviewing initial support notes, and gathering additional information from customer.
• Escalates resolution of complex software issues to more experienced peer or management and may create development work order for management review.
• Optimizes software performance by testing compatibility of software changes with existing customer programs and making modifications to provide routine fixes.
• Optimizes customer use of software by training end users, recommending instructional language, contributing to the preparation of technical documentation, interpreting instructions, and answering questions.
• Take the initiative in thought leadership, innovation, and creativity.
• Represent the company at conferences and networking events.
• Adheres to all Meridian Cooperative corporate policies and procedures.
• Travel as required.
• Any additional responsibilities assigned by management.

Qualifications:

Bachelor's degree in GIS, Geography, or related field with 1+ years of GIS experience (internships may be considered).

We Offer:

• Outstanding Medical/Dental/Vision that starts on the first day of employment.
• Education/Training Reimbursement
• On-Site Education Courses
• Flexible Spending Account
• Health/Wellness Reimbursement (fitness tracking device, one-time, up to $300)
• Excellent Life Insurance & Disability
• Vacation: 22 days of accrued time off (no waiting period). 9 holidays which include the day after Thanksgiving & Christmas Eve. Up to 240 hours of vacation time can rollover to the following year.
• Volunteer Time: 8 hours per year
• Retirement: very robust 401K employees are 100% vested in the Company-funded employer basic contributions from the date they enter the plan. The Company will match 100% of each dollar you contribute on the first five percent (5%) of eligible compensation that you contribute to your account. Employer basic contribution eligibility occurs on the first day of the month following the employee’s completion of one year of continuous service (contribution of 4-11% of base salary based on years of service).

In addition to a competitive salary, medical/dental/vision plan, and matching 401(k), we also offer:

• Relaxed Dress Code
• Flexible Hybrid Work Schedules: 3 days remote, 2 days in-office
• In Office Gym

About Us:

We were formed in 1976 by a group of Electric Membership Cooperatives with a vision for a single enterprise solution provider to serve data processing, IT, and operational needs to cooperatives, public utility districts, and municipal utilities. Through carefully curated acquisitions and partnerships, Meridian Co-op has unified multiple leading-edge companies under its umbrella in order to truly execute that vision. Today, the Meridian Suite serves over 500 utilities across the country with industry leading enterprise software solutions. Meridian is proud to be named as a Top Atlanta Workplace by the AJC!

In 2007, Futura joined with Meridian Co-op to offer utilities the very best mapping, staking, outage management, and work order management services available, through the company's utility POWERnet application and separately through integration with several other utility software applications.

Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran’s status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law.

Meridian Cooperative is an equal opportunity employer (Minority/Female/Disabled/Veteran).

We do not sponsor applicants for work visas.

Job Type: Full-time

Pay: $50,000.00 - $54,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• Are you willing to undergo a background check and take a drug test, in accordance with local law/regulations?
• Can you work 2 days per week in-office?

Education:

• Bachelor's (Preferred)

Experience:

• GIS: 1 year (Preferred)
• ArcDesktop: 1 year (Preferred)

Work Location: Hybrid remote in Dunwoody, GA 30338

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