Job description
IT Business Analyst, Manufacturing & Engineering
Summary of the role
Summary of the role
The IT Business Analyst for Manufacturing and Engineering will collaborate with the functional leaders and product owners to define, justify, and deliver IT Services and Investments that enable achievement of short and long-term business objectives and advance the company’s capabilities to provide competitive advantage, while effectively leveraging the broader IT community of internal and external providers to successfully deliver those Services and Investments.
Typical responsibilities may include providing input to strategic direction, facilitating the process to collect and define Manufacturing automation requirements, providing expert advice and recommendations on industry trends and best practices, contributing to the development of roadmaps to achieve the long and short-term capability needs of Global Manufacturing and Engineering, and performing analysis on business or systems processes to identify improvements and/or calculate cost/benefit data.
Job Function:
Provides Business Analysis and Requirements management in support of Company’s Manufacturing and Engineering.
Elicit, define, analyse, and document testable business requirements, liaising with customers, end users and the Information Technology team.
Leverage strong communication and analytical skills, business relationships, and business process expertise to understand, document, assess, and drive business change needs to accelerate process enhancement and business growth.
Drives re-use of existing solution capability or introduction of new technology to achieve program or project objectives.
Works independently and simultaneously on multiple projects with various subject matter experts to understand current business process landscape, enterprise alignment, and growth.
Provides applications and IT Infrastructure production support as required.
Responsibilities:
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(20%) Business Analysis ownership for 16-20 manufacturing automation processes,. Identify and evaluate potential solutions, favouring existing “invest” application estate. Prepares business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks.
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(20%) Measurably improve business process capability and performance measures for delivered projects.
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(20%) Attain a high re-use of technology while driving process standardization for owned processes.
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(20%) Drives effective requirements definition that creates objective, testable requirements that results in a business solution which meets or exceeds the defined objectives. Create functional requirements in Use Cases. Coordinate requirements walk-through and signoffs, verifying with stakeholders that Use Cases and process models accurately portray specific business needs. Recommends options that best fit the business needs, value proposition and strategic roadmap.
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(20%) Identifies, analyses, and troubleshoots the root cause of business and technical issues., including network connectivity issues with shop floor equipment, Industrial PCs, critical printers, etc.
Location:
Batu Kawan, Malaysia
Batu Kawan, Malaysia
Education:
Bachelor’s or Master's Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience
Licenses/ Certifications:
Business Analysis (preferred)
Business Analysis (preferred)
Experience:
Minimum 7-10 years of relevant technical or business work experience in a validated manufacturing and engineering environment.
5 years of experience in shop floor applications: Manufacturing Execution Systems (MES), Machine Data Collection (Tulip preferred), Distributed Numeric Control (CIMCO preferred), etc.; experience in connecting CNC equipment to network and troubleshooting network connectivity issues on a centralized environment.
Knowledge of SAP S4 Hana business processes highly desirable.
Languages: Malay and English mandatory; Mandarin and Tamil preferred.
Computer Skills:
Systems Administration, Networking, IT Support in Manufacturing, Label printers, Troubleshooting
Competences:
> This position requires exceptional collaboration, teamwork, negotiation, influence, and relationship-building skills at all levels with internal and external parties in addition to Smith & Nephews key values.
> Manufacturing and process re-engineering techniques and methods.
> Communicates and negotiates effectively, written and verbal, formal and informal.
> Ability to operate effectively in a global multi-cultural environment and drive harmonization and standardization.
> Business analysis -Takes responsibility for investigative work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organization change.
> Selects, adopts and adapts appropriate business analysis methods, tools and techniques, selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.
> Collaborates with stakeholders at all levels, in the conduct of investigations for strategy studies, business requirements specifications and feasibility studies.
> Collaborates with Test Leads (if available) and Business to designs tests of new/updated processes, including the selection/creation of relevant scenarios for testing and ensuring that tests reflect realistic operational business conditions.
> Ensure tests and results are documented, reported to stakeholders and are available for specification of user instructions. Highlights issues and risks identified during testing to business stakeholders.
> Defines and manages scoping, requirements definition and prioritisation activities for initiatives of medium size and complexity. Facilitates input from stakeholders, provides constructive challenge and enables effective prioritisation of requirements.
Travel Requirements: 15-30%
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