Job description

Requirement for Level 1 Support (Non-Technical Helpdesk)

• Applicant must be willing to work on rotational shifts & 4 days in a week.
• Both spoken and written for English language should be excellent as English would be the top priority for this position
• Applicant who has an intermediate level for both spoken and written Japanese language could be a priority
• Applicant does not necessarily need to possess any language proficiency certificate for Japanese language but the minimum requirement would be able to communicate on a daily basis .Must be energetic, positive minded and good team player.
• Fresh graduates who are interested to start their career in an IT help desk center are also encouraged to apply – Full training are provided.1-2 years helpdesk experience is an added advantage.

Responsibilities for Level 1 Support (Non-Technical Helpdesk)

• Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company’s products.
• Create & handling all tickets pertaining to customer cases & follows up closely until case resolved. Working closely with Sales & Level 2 support team members for client contract’s expiration & further technical assistance.
• To exceed customer’s expectation in term of customer services & accurate information. Work in a team to achieve the required KPI elements and SLA.
• License issue and provision to customer.
• Periodic Maintenance Announcement.

Job Types: Full-time, Permanent

Salary: RM3,500.00 - RM5,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Day shift
• Night shift

Ability to commute/relocate:

• Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)

Language:

• Japanese (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

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