Job description
Central Operations was born in 2017 and is the backbone operations for foodpanda in APAC. We are around 1800 employees internally and more than 4000 outsourced employees supporting 11 different countries and in their respective languages. Today we start our journey to become a Center of Excellence by the end of 2022 and we would like YOU to Join us!. To know us better, check out this video
foodpanda's Central Operations IS LOOKING FOR AN IT MANAGER
FUNCTION : Enterprise Technology Services (IT)
LOCATION : Southgate Commercial Centre, Kuala Lumpur, Malaysia
REPORTS to : Senior Manager, Enterprise Technology Advisory, ETS (APAC)
WHAT YOU WILL OWN:
ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.
At Central Operations we 'Work smarter together', 'Always add value' & 'Look for trouble', these are our guiding principles that will make us a Centre of Excellence in no time. We aim to create a magical experience for you here at foodpanda as we win through diversity by hiring the BEST talents from all walks of life.
foodpanda's Central Operations IS LOOKING FOR AN IT MANAGER
FUNCTION : Enterprise Technology Services (IT)
LOCATION : Southgate Commercial Centre, Kuala Lumpur, Malaysia
REPORTS to : Senior Manager, Enterprise Technology Advisory, ETS (APAC)
WHAT YOU WILL OWN:
- Owns the foodpanda employee IT experience in-country, ensuring that SLAs and CSAT targets are constantly met
- Coordinates training and orientation for new employees to enable them to become productive upon onboarding
- Ensures all users are equipped with the most effective company technology and Internet connectivity, and continually assesses needs and requirements
- Organises support, troubleshooting, and repair for IT equipment and networks
- Works with Regional and Global InfoSec teams on promoting IT security awareness in-country, and taking appropriate steps to address security breaches, if necessary
- Establishes relationships with technology and equipment vendors
- Manages a team of IT support staff, including education, training and career development
- Advises human resources colleagues on staffing needs and participates in the hiring and training process
- Manages departmental budget and tracks spending on equipment and staff
- Develops and maintains continuity plans to address local business continuity
- Has a thorough understanding of local culture and is active in seeking how technology enables the business to go faster
- Project Management experience with office builds and infrastructure implementations to help expand the business across the country
ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.
- Experience with networks, firewalls, and desktop computing/management technologies
- A self-driven leader with proven capabilities in managing and leading a team
- Ability to write and communicate in English
- Great Interpersonal and stakeholder management skills
- Exhibit skills in solving complex problems spanning across multiple functions
- An individual who pays attention to details
- Ability to work under pressure and still meet goals and OKRs set by regional and global HQs.
- Minimum of 5 years experience
At Central Operations we 'Work smarter together', 'Always add value' & 'Look for trouble', these are our guiding principles that will make us a Centre of Excellence in no time. We aim to create a magical experience for you here at foodpanda as we win through diversity by hiring the BEST talents from all walks of life.
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