Medical Office Associate - MSHC Main

Hiring Department: MSHC - Clinic

Location: Chicago, IL USA

Requisition ID: 1018196

Posting Close Date: 5/19/2023

About the University of Illinois Hospital & Health Sciences System (UI Health)

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois at Chicago (UIC), UI Health comprises a clinical enterprise that includes a 495-bed tertiary care hospital, 22 outpatient clinics, and 13 Mile Square Health Center facilities, which are Federally Qualified Health Centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity.

Position Summary

This position's primary function is ambulatory receptionist duties for all staff, patients and visitors for multidisciplinary locations. The position includes general reception duties, scheduling, patient registration, monitoring patient flow, and general department duties identified by assigned site to maintain a clean and safe environment.

Duties & Responsibilities

• Manages patient flow through by registering or visit notification in the Patient Access Management System, arriving patients in the Epic Scheduling System and monitoring how long patient are waiting.

• Reviews insurance eligibility, confirms insurance is active and the appropriate insurance plan is selected in Epic Patient Access Management (PAM).

• Monitors and responds to E-Care Next worklist daily, resolves eligibility discrepancies, provides update to Epic Patient Access Management (PAM).

• Schedules patients using Epic Scheduling System and registers patients using PAM. Includes patient reminder phone calls and follow-up on missed appointments as assigned. Educate and informs patients of UI Health patient portal, registers and/or assist patient with patient portal registration.

• Contacts insurance companies and case managers to obtain authorization for treatment and provides necessary documentation to complete the process as it relates to medical coverage for scheduled services.

• Provide financial counseling services, including, but not limited to grant funded application assistance, conduct fee assessments and sliding fee scale determinations as appropriate and necessary. Informs new patients of institutional and/or unit billing/payment/insurance procedures and guidelines.

• Communicate the cost of services and billing policies to patients; collect co-pays, deductibles, and fee assessments from patients as appropriate and documents/scans/populate collected fees in appropriate software at time of service. Enter charges for services rendered within the prescribed time period.

• Prepares daily receipt log and cash reconciliation sheet at the end of each day; closes out cash register, credit card, and/or other payment receiving systems.

• Monitors work completed and alerts superiors to problems that may occur; provides input to supervisors and/or administration regarding the needed changes in reception area; may assist in the training of individuals at the lower level of this series or other clerical staff.

• Manage initial call intake for MSHC; route calls and messages to appropriate individuals/departments. Respond to complex inquiries from clients in order to provide or clarify information on departmental services, policies, and procedures.

• Participate in orientation of new patients to MSHC; ensure that the patient receives new patient materials and information pertinent to MSHC policies on sliding fee scale, hours of operation, etc.

• Receive, log, and appropriately route complaints at the departmental level, including reporting client feedback and suggestions to higher level personnel in the event that a customer service issue cannot be resolved at the incumbent’s level. Assist in conducting primary research on complaints received.

• Participate in cross-functional continuous quality improvement and corporate compliance teams; consult with related departments to coordinate seamless access to services.

• Conduct inventory and order supplies; attend all departmental staff meetings, registration forums, and perform other duties and/or projects as assigned.

Minimum Qualifications

Preferred Qualifications

This is a full-time and benefits eligible position. UI Health offers competitive salaries commensurate with experience. In addition all full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick. In addition we offer tuition waivers for employees and dependents. Click for a complete list of Employee Benefits

For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation