Job description

Position Summary: This position is responsible for all front desk duties, including but not limited to greeting patients, collecting co-payments, managing patient billing/insurance records, updating notes in the patients’ EMR, and other office duties as assigned.

Responsibilities/Accountabilities:
Customer Care:

• Greets patients upon arrival in a prompt, polite and helpful manner.
• Directs patients within clinic and notifies clinical staff as needed.
• Answers patient questions and responds professionally to patient concerns, i.e., pleasant tone of voice, smile, uses courteous language, etc. with HIPAA compliance in mind.
• Prepares applicable paperwork for upcoming patient appointment and assists with registration paperwork when necessary.
• Answers phones and schedules, reschedules, and cancels appointments for patients.
• Contacts new patients prior to appointments for pre-registration information.
• Scans, copies, and faxes documents, orders office supplies, and performs other miscellaneous office duties as needed.
• Checks completed MRI reports for accuracy and move reports to EMR. Triage physician, secretary or physician assistant.
• Maintains lobby and wheelchair cleanliness throughout the day.
• Performs other tasks as assigned by management.

Insurance:

• Obtains authorization/ notification for all scheduled tests and enters authorization/ notification into patient charts.
• Scans and completes authorization/ notification information in EMR.

Check In:

• Accurately and efficiently checks patients in by collecting/verifying patient and insurance information required to update information in EMR.
• Takes care to ensure correct patient identification.
• Updates patient upon arrival when physicians are running behind schedule and helps facilitate rescheduling of appointments if necessary.
• Updates the patient status in the EMR system.

Co-Pays:

• Collects co-payments and/or account payments according to insurance plan information and type of service.
• Collates all copays and completes associated documentation.
• Balances at end of work day to include reconciliation of monies taken matches EOD report and credit card settlement.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Woodbury, NY 11797: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Medical Receptionists & Patient Registrars: 1 year (Required)
• Customer service: 1 year (Required)
• Computer skills: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: In person

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