Job description

Responsibilities:

• Reply to merchant queries via email, phone, and chat
• Perform root cause analysis
• Prepare sample demo code for merchant integration.
• Perform UAT and Live verification tests.
• System monitoring and SLA follow-ups.
• Maintain API integration documents.
• Manage merchant helpdesk or merchant/customer issues reported and see problems through to resolution
• Monitor daily batch jobs and operational functions within the systems.
• Internal contact point between technology team and business / product development team if there is any technical issues/bugs that needs action.
• Help to design and implement preventive measurements to improve technical quality services.
• Assist with merchant integration and support integration related queries.
• Role as 1st and 2nd level technical support for company products and services.
• Other common tasks for the day-to-day tech support

• Requirements:

• Bachelor's Degree or higher in Computer Science, Computer Engineering, IT or related fields.
• Must have proficiency in programming
• Must possess at least 2-3 year experience of hand-on coding experience.
• 2 years of experience in merchant tech support
• Good command of English communication both written and spoken
• Strong customer relations skills

If you have the right skills & experience and you are looking for a new rewarding opportunity, don’t wait! Join us.

Job Types: Full-time, Permanent

Salary: RM6,000.00 - RM7,000.00 per month

Schedule:

• Day shift

Willingness to travel:

• 100% (Preferred)

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