Job description

KEY RESPONSIBILITIES

• Excellent communication verbal and written
• Interpersonal skills
• Strong phone contact handling skills and active listening
• Resolve customer complains via phone, email mail or social media
• Use telephone to reach out to customer and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Sell products and services
• Utilize computer technology to handle high call volumes
• Compile reports on overall customer satisfaction

COMPETENCY

• SPM or Diploma
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to type

Netherlands Maritime Institute of Technology (NMIT) is a Dutch-Malaysian private higher learning institution specialising in maritime education, training and consultancy services. Located in Johor, Malaysia, right at the heart of a bustling maritime region, NMIT is strategically positioned to support national and regional competitiveness in the maritime, logistics as well as oil and gas industries through the offering of various accredited academic and training programmes.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

dudleyanddudleyllc.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, dudleyanddudleyllc.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, dudleyanddudleyllc.com is the ideal place to find your next job.