Job description

• Responsible for day-to-day customer service support, including sales order entry and invoicing management.
• Actively liaise with customers, factory, respective product DCs, demand planner, supply planner, finance, sales and marketing department to expedite shipment and resolve any matters that may impede customer order management.
• Actively tracks and review with customers on back order status and initiate shipment or action plans with relevant departments to reduce back order volume.
• Prepare all needed shipping documents and ensure timely submission to customers / financial institutions for smooth clearance and accounts receivables.
• Co-ordinates with customers and relevant parties on short shipment situations and resolve with action plans.
• Close co-ordination with supply planner and logistics group to achieve maximum order fill rates and cost effective logistics arrangement.
• Participate in cross functional improvement projects as and when required. Support regional customer service function as and when needed.

Publish monthly customer key performance index reports as assigned.

Job Type: Contract
Contract length: 12 months

Salary: RM4,000.00 - RM5,000.00 per month

Schedule:

• Fixed shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 4 years (Preferred)

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