Technical Support Engineer

Full Time
Petaling
Posted
Job description

Offer description

$ 4,000.00 (monthly) Permanent contract Full Time
Responsibilities :

  • Coordination, evaluation, sorting out and solving reported customer problems ensuring customer satisfaction

  • Performing analysis and evaluations of technical performance and reliability of products, systems and services

  • Maintenance of internal and external knowledgebase on company’s products and troubleshooting procedures

  • Adhering to defined standards and measures for quality and customer satisfaction requirements and providing feedback according to SLAs

  • Requirements :

  • Desire to grow as an IT professional with a focus on advanced/expert Linux knowledge

  • Understanding of OS structure and Linux configuration skills

  • Operating system installation, configuration, upgrade, and maintenance experience (Linux)

  • Networking and network services (Linux)

  • configuration experience

  • Experience with troubleshooting/monitoring utilities (Linux)

  • English (Upper-intermediate or above)

  • Great communication and interpersonal skills

  • Ability to stay calm and focused

  • Docker, Kubernetes, OpenStack experience (would be considered as a plus)

  • Redhat or LPI certificates (would be considered as a huge plus)

  • 1+ years of experience in a software company

  • It will be a plus:

  • Web/mail/MySQL/DNS services on Linux (any Unix based OS)

  • Experience in virtualization systems (Xen, KVM, VMware)

  • Experience in hardware storage and data over Ethernet (iSCSI, FC, AOE, etc)

  • Ability to work in shifts

Working Days :

  • 4 or 5 days a week

  • Salary Range & Benefit :

Salary Range : RM4000 to RM6000

  • Gym membership

  • insurance/medical

  • Vision

  • Dental benefit

Requirements

  • Minimum education level: Bachelor´s Degree
  • 1 year of experience
  • Availability to travel: No
  • Availability of change of residence: No

More than 30 days ago

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