Job description
Job Description
Provides engineering support to customers, customer support personnel and field support staff on systems and product issues. Works with customer and company personnel to define technical problem, determine the solution and assist customer in implementing the fix. Provides technical feedback to engineering concerning product changes/enhancements. May support 3rd party products and be called on-site to assist in complex technical solutions requiring changes to core functionality, code, and systems operation. Creates tests, tools, and diagnostic procedures for use by product support personnel. May quality check technical product documentation. Leverages post sales interactions with customers to probe and qualify further revenue opportunities. May book transactional sales opportunities and provides highly qualified leads to sales.
Reduces broad concepts, business strategies into structured projects- Leads the design/delivery of support solution processes; is the key technical contributor
- Solves complex, high impact technical and support problems
Job Qualifications
- Bachelors or Masters Degree or University Degree or equivalent.
- Typically 8+ years relevant experience for entry to this level. Postgraduate and/or certification/ license may be required.
- Requires specialized depth and/or breadth of expertise in job. Not a natural progression from Advanced/Senior level.
Job Function
Shift:
Day Job
Schedule:
Full Time (F)
Travel Required:
< 25%
Employment Program:
Regular
Duration (Temp Positions Only):
__________________________________________________________________________________
Careers Privacy Statement
***Keysight is an Equal Opportunity Employer.***
Candidates can be considered to work from the following locations:
APAC : Malaysia : Penang : Penang
Job ID : 44837
dudleyanddudleyllc.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, dudleyanddudleyllc.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, dudleyanddudleyllc.com is the ideal place to find your next job.