Job description

Job Responsibilities

• Increases customer satisfaction by performing minor / major service / repair correctly and clean the first time.
• Accomplish and maintain high level of quality, productivity and efficiency, achieves daily, weekly and monthly sales target thus maintain low rate of comeback repairs or complaints.
• Accurately and timely perform all work instruction stipulated in service orders assigned by job controller/service foreman; provide written report for additional jobs when necessary.
• Immediately inform station supervisor/manager on any work delays whenever jobs are unable to meet actual flat rate time.
• Return all replaced parts to the customer after each repair and be prepared to work extra time when requested by management.
• Maintain clean tools, equipment, facilities, environment and general workshop housekeeping at all time.
• Responsible for vehicle security and safety while in service center. Follows work rules and service center safety & health practices relating to operation of shop tools, use of personal safety devices and housekeeping.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
• Responsible in SOPs, ISafety & Health and local authorities’ compliance. Provide excellent customer service and ensure increased in retention rate. Deal with all complaints amicably, manage operating cost, good housekeeping practices and ensure company’s profitability.
• Responsible to perform other duties requested by superior.

Job Types: Full-time, Permanent

Salary: RM1,500.00 - RM2,300.00 per month

Benefits:

• Dental insurance
• Health insurance
• Professional development

Schedule:

• Holidays
• Monday to Friday
• Rotational shift

Supplemental pay types:

• Commission pay
• Overtime pay
• Performance bonus

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