Temporary Home Office WFH | RM3,500++ Cantonese Customer Service Specialist (SPM Graduate Job Opportunity)
Full Time
Petaling Jaya
Posted
Job description
Requirements
- Minimum SPM qualification
- Fresh Graduates are welcomed to apply.
- Proficient in Mandarin & Cantonese is a must. Basic English is acceptable.
- Must be able to work 24 hours rotational shifts, 5 rotational days per week including weekend & PH (9 hours per shift & 1 hour break) (Shift allowance is provided)
- Must be able to start work on 17 Aug 2022!
- Must possess a strong Wifi network connection and personal working space (no interruption of external person/third parties)
Responsibilities
- Handle incoming calls and emails to answer any questions customers might have about the reservation process.
- Handle outbound calls to do up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
- Assisting and advising customers who may be choosing from a variety of travel options.
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability of accommodation or transportation on the customers’ desired travel dates.
- Sorting out any issues that may arise with bookings or reservations.
- Providing support to customers who may need to amend or cancel a reservation.
- Other duties as assigned.
Benefits
- Basic Salary RM 2,500 + RM 300 Fixed Allowance + KPI Allowance (Up to RM300) + Night Shift Allowance (Up to RM700) + OT Claim (min RM10 per hour)
- Paid Training is provided if completed the full training session
- Office facilities: Rest & Relax Zone, Table Pool, Cafeteria is available
- EPF, SOCSO, EIS, Annual Leave, Medical Leave
- Career Promotion: Call Center Agent > Subject Matters Expert > Team Leader > Senior Team Leader > Assistant Manager > Manager > Senior Manager
- IJP – Internal job program: Opportunity to transfer to the candidate's favorite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.
- Location: Ara Damansara (Free shuttle van is provided (nearby Ara Damansara LRT or Subang Jaya KTM), reachable by LRT station
Additional Benefits
- Annual Leave
- Medical and Hospitalisation Leave
- EPF / SOCSO / PCB
- Training Provided
- Allowance Provided
- 5 Working Days
- Overtime Pay
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