Job description

Day to Day Responsibilities ● Review user flagging reports regarding website content ● Understand and remain up-to-date with client’s policies and guidelines ● Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner ● Review the reported content within agreed turnaround times and standards of quality ● Recognize trends and patterns, and escalate issues outside of the established policies ● Use market specific knowledge and insights to spot and scope solutions to improve the support of user community ● Review sensitive content, sometimes involving graphic or otherwise disturbing subjects Language ● For English Queue - English (Level – B2) ● For other APAC queue – English + Indonesian language Experience ● 12+ months of professional work experience in a business process outsourcing company or comparable service environment Soft skills ● Ability to work independently ● Good communication skills, both verbal and oral ● Quick learner and adaptable to learn new processes, concepts, and skills ● Be organized and able to manage time and tasks efficiently ● Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard ● Have a neutral mindset towards different video content that needs classification, regardless of the content itself Chat  ● Result-oriented, self-motivated, independent and inquisitive ● Able to thrive in a fast-paced and team oriented environment ● Interested in social media and current events. Technical Skills ● Moderate proficiency using Google products, including Gmail, Calendar or Google Drive ● Knowledgeable with channels that provide on demand Video ● Experience with confidential information collection and management (preferable) Remark Working hours – 10am – 7pm MYT 5 days’ work- Monday – Sunday. Off day will be on rotational for 2 days. No shift required Work location : Menara Etiqa, Bangsar

Job Type: Full-time

Schedule:

• Day shift

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

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