Job description
Responsibilities:
- To check-in and check-out the guests effectively and in accordance with Front Office policies and standard operating procedures
- To generate revenue by effectively converting Walk-in Customers into Stay-in Guests
- To achieve the highest possible level of Guest Retention and Referral through excellent Guest Experience
- To offer Memorable Experience to the guests throughout their entire stay with the hotel and to leave behind a lasting impression
- To address the needs of the guests and issues professionally at all times
- To manage all forms of internal/external oral and written communication effectively
- To effectively manage the room status, room quality and hotel facilities
- To handle room reservation, telephone calls, cashiering tasks, night audit functions and related front office duties effectively and efficiently
- To project a professional front office image and maintain a tidy/presentable reception and lobby area
Requirements:
- The candidate must possess at least a Certificate or Diploma in Hospitality Management or equivalent
- A good command of spoken and written English is a MUST
- The ability to communicate effectively in Bahasa Malaysia and Mandarin is an added advantage
- Must have strong communication skills, interpersonal relations and problem solving capabilities
- Must be a results-orientated person with effective time management and operation skills
- Able to work independently, systematically, self motivated and a good team player
- Ability to prioritize workload, work within deadlines and work on shift, weekend and public holiday
- The candidate must have 2 years of relevant front office, reservation and OTA working experience
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