Job description
Bring your career aspirations to life with AIA!
To effectively and efficiently manage customer/agent/prospect interactions and requests via inbound call
1. To attend to inbound calls according to the Standard Operating Procedure in resolving and providing solution to customers enquiries/requests in more effective and efficient way, this includes back end administration processing.
2. To liaise effectively with other members of Call Centre, other departments and business partners to resolve enquiries/requests, where applicable.
3. To coordinate closely with unit leaders/management in managing individual call time and volume (i.e. AUX, ACW and what deems appropriate) and act appropriately to achieve the service targets.
4. To participate in training so as to ensure continuous enhancement of skills and knowledge to deliver quality service.
5. To promote/cross-sell the company’s product and services pro-actively when opportunity arises. Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements
Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
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