Achieve and/or Exceed Sales Plan

• Consistently achieve or exceed monthly and quarterly individual sales plan;
• Strengthen and develop relationships with existing customers;
• Sell to NEW Tiffany customers, utilizing customer engagement tools as appropriate;
• Fully support and align with all key business initiatives and new product launches.

Clientelling/Service Excellence

• Capture meaningful customer data for the purposes of connecting with the client, building relationships, and personalizing future client development opportunities;
• Execute proactive strategic outreach with the goal of positioning and realizing future sales opportunities and exceeding customer expectations;
• Manage new relationships and migrating existing customers at higher levels;
• Support key Company, Regional, and Local events - and product launches - with strategic client attendance and sales results.

Corporate Standards and Directives

• Ensure all sales activity complies with corporate brand standards and directives.
• Ensure all sales activity supports key business strategies and current initiatives in order to drive the success of the business.
• Maintain security standards within the store to ensure safety of customers, colleagues and to protect our assets through appropriate care and handling of merchandise.

Personal Leadership

• Work as a team and partner with colleagues to ensure a consistent exceptional customer experience and contribute to a positive store environment.
• Remain current on all industry news and company updates and complete provided training courses to ensure compliance with company policy changes to better serve customers.
• Exhibit passion and enthusiasm as a TCO Brand Ambassador by modeling elegance through appropriate wardrobe and presence.
  

Qualifications

• Previous retail or luxury retail experience or relevant customer related experience (i.e. hospitality, etc).
• Proven track record in achieving sales results.
• Willingness to work non-traditional business hours including nights, weekends and holidays.
• Strong communication skills, both verbal and written, customer service skills and the ability to prioritize while handling multiple tasks is required.
• Ability to work with a diverse client base.
• Ability to work in a fast-paced, changing environment.
• Proficiency in Point of Sales (POS) systems and Microsoft Outlook/e-mail.
• Minimally a Diploma holder.
• Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is a bonus