Job description
Grocery shopping is easy, said no one ever! Nobody likes cardio in the supermarket, looking for an empty parking bay, lining up and, God forbid, traffic jams. There is more to life than just reaching for that loaf of bread on the top shelf at the store. Enter the solution!
We are HappyFresh, Southeast Asia’s leading grocery e-commerce company that is hell-bent on delivering a simplified life by revolutionizing how you and many households get their groceries.
Our HappyFresh app grants access to over 400 partnered supermarkets and specialty stores that echo our cause to change the grocery shopping landscape.
Customers can also shop from our HappyFresh Supermarket, which offers greater shopping flexibility. Enjoy express and scheduled grocery deliveries, fewer out-of-stock moments, competitive prices and more.
We hold through to 5 cultural pillars that serve as our mantra behind our day-to-day tasks and interactions with our teammates, laying the foundation for a more conducive and productive work culture. They are:
Customer, Customer, Customer
Ownership and Deliver Impact
Team Player
Openness
Self Mastery
Beyond our strive towards solving the problem that is grocery shopping, we look to address the needs and wants of local communities and create a future where groceries will never be a problem in the modern world.
What Will You Do
- Deliver personalized service via various channels (i.e. calls, emails, chat, social media) related to the customer in an effective and efficient manner.
- Expected to consistently deliver excellent quality service to customers to achieve total customer satisfaction and solicit customers’ feedback and identify trends for improvement actions.
- Co-ordinate with the relevant stakeholders to investigate and respond to customers in a timely manner.
- Be the voice of the customers. Suggest improvements and seek opportunities for innovation in customer service standards, policies, and procedures for the company or department.
- Keep abreast of developments and changes in products, services, policies, and procedures by reading pertinent journals, attending briefing/meetings and courses.
What Will You Need
- Strong team player.
- Customer-oriented with good interpersonal and communication skills (oral and written).
- Highly adaptable to a fast-paced and dynamic environment.
- Problem analysis and problem-solving skills.
- Fluent in English & Bahasa Malaysia (Writing and Speaking).
- At least 1-year call center experience.
- Fresh graduates welcome to apply.
- Willing to work in Mid Valley, Kuala Lumpur.
- Able to work in shifting schedule including on weekends and public holidays.
- Computer literacy (E-mail, Gmail & MS applications)
- Preferred knowledge in any of the one: Zendesk, LivePerson, FreshDesk, any CRM system.
What's In It For You
- HappyFit: fun exercise programs alongside professional trainers.
- HappyMind: free psychological consultation to keep your mental health on track.
- HappyBenefit: allowance for health activities and health-related items.
- LinkedIn Learning access for all courses!
- Discounts on grocery shopping on our HappyFresh app.
- Competitive compensation package including medical, dental, maternal insurance and more.
- No Meeting Thursday: an internal initiative for HappyFreshers to engage in deeper work task focus without distractions.
- Additional 1 day annual leave for each work anniversary.
- Birthday leave.
- Occasional celebration for team engagements.
- All-access to snacks in our pantry.
- Hybrid working environment with dynamic and international colleagues.
What Will You be Part of
Meet, collaborate, and flex your skills alongside talented and driven problem solvers from all walks of life. We applaud a hungry-to-learn and a proactive attitude in helping other HappyFreshers within and beyond your departmental borders in their time of need. All while striving for the same goal - to deliver a simplified life.
We place safety for HappyFreshers first. Hence why, we take extensive measures to ensure you stay safe and healthy in body, mind, and soul through our various online and offline activities.
See what it's like to work here: http://happyfresh.com/careers
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