Job description

 Performs business support or technical work, using data organizing and
coordination skills.
 Performs tasks based on established procedures.
 In some areas, requires vocational training, certifications, licensures, or
equivalent experience.
 Provides customers with information that is specialized and communicated in warm empathetic manner.
 Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
 Identifies customer needs by referring to case notes, examining each as a specific case.
 Handles escalated transactions where the front line has exhausted all options or when the customer insists on speaking with a manager or the corporate office.
 Provides customers with information that is specialized and communicated in warm empathetic manner.
 Gathers all necessary information to update the database
 Explains company policies to customers as required
 Guides end-to-end resolution of customer issues, seamlessly and efficiently
 Supports and mentors less experienced team members
 Performs other duties as assigned
 Complies with all policies and standards

Job Type: Full-time

Salary: RM4,000.00 per month

Benefits:

• Dental insurance
• Health insurance

Schedule:

• Rotational shift

Supplemental pay types:

• 13th month salary
• Commission pay

Ability to commute/relocate:

• Subang Jaya: Reliably commute or planning to relocate before starting work (Preferred)

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