Front Desk Receptionist

Lucky Paws Pet Grooming stores are fun and lively environments where you will be working with talented groomers and also learn about the great opportunities in the grooming industry.

Essential Responsibilities and Duties:

• Opening the store in the morning
• Greeting, receiving and directing clients, customers, vendors and visitors in a professional and friendly manner
• Receiving incoming telephone calls and taking messages if needed. Booking pet appointments for grooming on “Kettle Connection” or other provided software platform. Ability to listen effectively, patience, communication, good manners, articulation and confidence are an essential
• Checking in grooms – Groomer will come up front to greed the customer
• Checking out grooms
• Collecting payments
• Maintaining the general appearance of the reception desk and/or supply room and surrounding areas, entrance, front door cleanliness and keeping all in organized and orderly fashion
• Placing retail orders if instructed, taking orders over the phone, booking deliveries through Uber deliveries, offer available merchandise in the store and making sales for mostly pet food, treats and toys
• Assisting with stocking the shelves and helping managers with weekly inventories.
• Ordering store products, grooming and cleaning supplies (usually once every two weeks)
• Helping with the Daycare if needed
• Sending out closing reports to the managers, client reports and comments
• Locking up the store if needed and setting the alarms as well